Forpro
Contact us: 533 387 888 (Customer service hours: 10am - 4pm)

Didn't find answers?

Contact us by phone or via email providing us with description of problem you have encountered.

How can I return the ordered products?

You can make a return within 14 days from the date of purchase by sending us the products together with the attached receipt and the completed return / exchange form available at this link. When sending the parcel, complete the addressee's details as following: 

ForPro
ul. Relaksowa 14J
02-796 Warszawa
Tel: 533 387 888

Pay attention!
Products can be returned only if they:

  • have no signs of use,
  • contain a set of uncut tags,
  • are placed in the original box (in the case of shoes).

How can I exchange the ordered products?

You can make an exchange within 14 days from the date of purchase by returning the products to us with the attached receipt, a completed return / exchange form available at this link and, importantly, by providing the new order number in the form for quicker verification. When sending the parcel, complete the addressee's details as following:

ForPro
ul. Relaksowa 14J
02-796 Warszawa
Tel: 533 387 888

Pay attention!
Products can only be replaced if they:

  • have no signs of use,
  • contain a set of uncut tags,
  • are placed in the original box (in the case of shoes).

When will I get my refund for the returned products?

We send a refund within 14 days of receiving the returned products and confirming that the return is correct. However, if you still have not noticed your refund, please contact your bank, as there are situations of slight delays.

When can i not return or exchange products?

Returns or exchanges can not be made in a few specific cases. Please follow the important rules below if you decide to return / exchange:

  • products must not have traces of use,
  • must contain a set of uncut tags,
  • must be returned in the original packaging (applies to footwear and accessories).